Since 1984 we’ve been putting fire-rated doors between people and flames. As masters of passive fire protection, we never forget that our doors are built to give occupants enough time to escape burning buildings. You might think we’re in the door business, but really we’re in the life saving business.
From the moment we opened our plant in Ellerslie and launched our first product range, we’ve been accumulating knowledge and experience about fire doors and fire windows. Our development team is actively engaged in ongoing research to keep our product range relevant, cost-effective and versatile. Our production team understand the life or death importance of precision manufacturing. And our sales reps are walking, talking encyclopaedias of passive fire protection.
A total willingness to help
In the market we’re known for our willingness to solve problems. We hate to say “no”, “you can’t” or “sorry”. It’s our philosophy instead to ask questions and source extra information, so that we can fix you up with the right solution – even if that means referring you to another company. We recently introduced the ability to obtain a quote online, because it’s quick and easy for some customers, but we’ll never step away from our policy of great personal service over the phone and through sales visits.
We’re all part of the solution
Permeating our company at every level is a continuous improvement philosophy that keeps us on our toes. Every individual working for NZ Fire Doors is encouraged to share their ideas for process and customer service improvement. Ours is a flat, democratic structure that encourages everyone to see themselves as a part of the solution.
"With the development of the relationship between NZFD and Ryman Healthcare over the years, NZFD have come to anticipate what is required for each of our building types where a variety of different fire doors are required. NZFD respond quickly when door orders are placed on short notice during shortened build programmes and this goes a long way towards helping Ryman achieve the construction goal of moving residents into their units on time."
Jo Forbes, Ryman Healthcare